Frequently Asked Questions

1. What do I need inorder to take out a motor insurance policy?

Vehicle registration book

2. What form of documentation does one need inorder to begin the process of claim settlement?

• Police Report
• Three quotations from service providers
• Copy of driver’s licence
• Completed claim form

3. What is the turnaround time for claims settlement at NicozDiamond?

If all papers are inorder, the process can take up to a maximum of five days.

4. How much does vehicle insurance cost?

It depends on the type of cover one requires as well as the value of the car. On average, it costs 3% of the value that is insurable.

5. Does NicozDiamond offer valuation services and are there any charges levied on this?

The service is offered free of charge if a client when client takes up insurance.

6. Why is it that when a client is involved in an accident, insurance companies in Zimbabwe don’t offer a replacement vehicle?

This is a national issue which directly relates to the economy and the viability constraints which it exerts on all businesses. However, with the improvement of the economy, we look forward to offering our clients such convenient and superior service.

Send your Questions to enquiries@nicozdiamond.co.zw